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Healthmark Webinars - Free of Charge

 

Upcoming Webinars


Can't Live with them, Can't Live Without Them; Customer and Vendor Relations: Building Successful Cooperation

Thursday, March 18th 2PM ET with Steve Basile

Objectives: 

  • Define Good Customer Service, how to build a relationship, and how to maintain that relationship at all levels.
  • Explore Common Traits of the most successful partnerships e.g., Trust, listen, speed, consistency, honesty, knowledge, and more.
  • Discuss if the relationship is strained, how to repair the relationship, and why a customer may switch to another vendor.
  • Review that price is only one element in choosing a vendor e.g., resources, education, innovation, and understand the different roles from CS Rep, Inside or Outside Rep, Management, and Clinical Support.

 


Why We Do the Things We Do

Thursday, April 15th 2PM ET with Stephen Kovach

Objectives: 

  • Understand the impact the Instructions for Use has on your practice.
  • Review the various standards and guidelines impact your practice.
  • Recognize the impact implementing a quality management system has on patient outcomes and improving your work practice.

 


Is My Medical Device FDA Approved, FDA Cleared, or FDA Registered? What are the Differences?

Thursday, May 20th 2PM ET with Jahan Azizi

Objectives: 

  • Define a Medical Device per Food and Drug Administration (FDA).
  • Describe Federal Code of Registration (CFR), 21 CFR and FDA.
  • Discuss how to Determine if Your Product is a Medical Device and the different classes are per the FDA for devices.
  • Discuss FDA review process for the Class I, II, and III medical devices and requirements.
  • Describe Medical Device Reporting (MDR), Safe Medical Devices Act (SMDA), MedSun and the MAUDE database.